A couple of years back I needed to replace my windows and being the tech savvy person that I am, I decided to surf the internet to find a replacement window company. I used a search engine to find one online through one of those “find it all sites”.

I sent them and asked for a quotation. I didn’t know then that I needed to have them come over and do on site consultation. It took them about four days to reply and asked that I supply some details about my home. I should have sensed the signs right here but being naïve I gave them the details.

After a couple of days they sent me a quotation and I was thrilled. I thought this internet thing really works. I just had a few problems with the quote, nothing big just standard questions. I checked for their number on the quote and gave them a call.

This is where the actual problems started. They kept transferring me to one person after another until I got fed up. When I finally talked to someone they told me the quote was a basic one – they would have to come my place for an actual one.

They didn’t arrive on the agreed date and when I called them up they were hardly apologetic at all. They went on about how busy they were and what time of the year it was etc.

This was when it dawned on me that I was wasting my time with these guys and I cancelled the deal.